On my Facebook and Twitter pages I often get questions from followers about issues they’re having on the site. Fortunately for you, they’re all pretty solveable, so here’s a rundown of Funky’s Frequently Asked Questions in case you’re having any difficulties yerself.
What’s the latest time I can order a card for same day despatch?
If you place your order before 4pm then it’s a Funky Promise of mine that we’ll despatch it the same day! Around peak times, such as Christmas, Father’s Day or Mother’s Day, that reverts back to 2pm. By working days I mean Monday-Friday, excluding Bank Holidays.
I’m trying to upload a Facebook photo on to my card and it isn’t working. Why?
If you’re trying to add a photo to your product straight from Facebook and the website’s being a little funny about it, try this little trick. Instead of adding the photos from Facebook straight to Funky Pigeon, save them to your desktop instead. Then, upload the photos on to your card from there. Et voila!
The website is saying you can’t deliver to my address!
Although we’re unable to deliver Flowers and Hampers to certain UK postcodes (full list below), for the vast majority of postcodes and products there shouldn’t be a problem. If you find this happening to you at the checkout, before knocking down my door on Twitter try first clearing your cache by hitting CTRL + F5. Still not working? Well my door’s open…
Check Your Address Book Before Ordering
Another problem folk tend to have is when the person they’re trying to send something to is already in their address book. When selecting the address to send your card to, instead of clicking ‘Add New Contact’, try scrolling down a little to see if the recipient’s name is already there.
What’s the difference between Send Back to Yourself and Send Direct to Their Door?
Here’s the first screen you’ll see after personalising your card. Choosing the first option on the left will mean the card you’ve just designed will be sent back to you with additional envelopes, ready for you to add your own handwritten message in.
The second option means the card will be going straight to the intended recipient. Don’t worry if you haven’t added anything to the inside of the card – you’ll be reminded to do so if you choose this option!
I ordered my card first class yesterday and it’s still not here? What do I do?
Although Royal Mail reckon 90% of first class orders will arrive the next working day, it CAN take up to three working days. So don’t panic if your wonderful creation doesn’t arrive the very next day – wait until those three days are up and then give us a nudge on Twitter or Facebook if there’s still no sign of it!
My card didn’t arrive on the day you said it would!
When you’ve personalised your card and chosen the recipient, you’ll arrive at the screen below. Note that the date you’re choosing is the date that the card will be despatched, NOT the date it will be delivered on. Many a Funky customer has come unstuck here, so watch out!